Please engage with your supplier if you are contacted about your analogue landline

The poster below was provided by BT – if your telephone landline is provided by a different company you need to contact your supplier. If you have a device that relies upon your landline working please contact the supplier of your device.

You may have heard media reports of an emergency fall back system – please don’t be tempted to rely on your supplier being able to maintain your current service if you do not engage – if you want to gain a fuller understanding of what “risk of service disruption” means take a few moments to read this helpful article.

Earlier this year ” BT joined forces with Clare Balding to launch the “Don’t Put Off the Switch” campaign and launched a youtube film to encourage you to make the switch to digital. Here is a link to the short film.

BT is advising customers to wait until they are contacted by their provider, but to take prompt action when they are contacted and warning customers that a failure to respond to messages from your provider may result in disruption to your phone or broadband services as the 31st January 2027 switchover deadline approaches. BT has stated all customers who have an analogue landline will be contacted at least four weeks before the switch to Digital Voice to ensure they are ready to make the move.

Last updated 23rd October 2026